Hard and soft services across your Birmingham headquarters and 30 regional offices, run through one helpdesk, one set of KPIs and one accountable team from day one.
31sites, from Aberdeen to Exeter
5 yrsinitial contract term
12 wksmobilisation to go-live
1helpdesk, open 24/7
PPM and reactive maintenanceStatutory complianceCleaningFront of houseSecurityWaste managementHelpdeskMinor works
Accreditations and memberships
Illustrative accreditations for a fictional provider.
ISO 9001 Quality
ISO 14001 Environmental
ISO 45001 Health and Safety
ISO 27001 Information Security
ISO 41001 Facility Management
Cyber Essentials Plus
CHAS Elite
SafeContractor
Constructionline Gold
SMAS Worksafe
SSIP
Real Living Wage employer
1
One number, 31 sites
Every request from every office goes through one helpdesk, logged, prioritised and tracked until it's closed.
2
Compliance you can see
PPM and statutory compliance for every site on a live dashboard, so you never have to ask where things stand.
3
Local teams, national backup
Four regional hubs keep engineers close to every office, with national specialists on call.
Mobilisation
Twelve weeks to go-live
Six workstreams, run in parallel and reported weekly. Drag the slider to see where we'd be in any week, or pick a workstream for the detail.
Your team
Who you'll work with
One accountable account team, four regional hubs and a helpdesk that knows every site. Click any role to see what they do for you.
Roles only. Names aren't shown on bid sites, and TUPE details are handled through the formal process, never here.
People and TUPE
Bringing your people with us
The colleagues who already look after your offices know your buildings better than anyone. We treat their transfer with care: clear information, honest conversations and a proper welcome. Pick any step to see what happens and when.
Training plan
A Citrine induction for every colleague, covering our values, safety standards and who to call
Site-specific inductions at each office, walked with the regional manager
Hands-on CAFM app training, so jobs are logged and closed the same way everywhere
Compliance refreshers on health and safety, fire, COSHH and working at height
What stays the same
Terms and conditions are protected under TUPE
Continuous service carries across in full
The same site and the same faces wherever possible
Existing holiday bookings honoured
Roles and process only. No personal data or individual TUPE details appear on bid sites.
Your estate
Every site, covered
31 sites grouped into four regional hubs, each with its own mobile engineering team. Pick a region or tap any site.
Day one dashboard
What you'll see on day one
Built around your KPI schedule and SLAs. Filter by region or site, and switch between the first week and the first quarter. The figures are illustrative; your real data flows in from go-live.
Orchardvale Group · contract performance
All 31 sites · first quarter
Illustrative data
PPM compliance by week
Planned tasks completed on time, against the 98% target
Reactive jobs by priority
Completed within SLA vs outside SLA
Within SLAOutside SLA
Open jobs by site
The five sites with the most open jobs right now
Helpdesk calls by type
Share of all logged calls
Response and fix times follow the SLA schedule in the tender: P1 emergency 2 hour response, P2 urgent 4 hours, P3 routine 24 hours, P4 planned 5 working days.
Innovation and technology
Technology that earns its place
We only bring in technology that makes the service better for your people or gives you clearer information. Pick any tool to see what it is, what Orchardvale gets from it and when it arrives during mobilisation.
Case studies
Contracts like yours
Multi-site estates where we brought scattered services together under one team. Open any case study to see the challenge, how we approached it and what changed.
Professional services
A 24-site professional services estate
24sites
7 yrsterm
IFMhard and soft
Challenge, approach and outcome
Challenge
Three incumbent suppliers, three helpdesks and no single view of compliance. Partners were chasing jobs by email and nobody could say which sites were fully certified.
Approach
We mobilised in ten weeks, brought every site onto one helpdesk and CAFM system, verified over 9,000 assets and published a live compliance dashboard for the property team.
Outcome
99.4% statutory compliance by month sixIllustrative
31% fewer repeat reactive calls in year oneIllustrative
4.6/5 average satisfaction from office managersIllustrative
Housing association
A 12-site regional office portfolio
12offices
5 yrsterm
Hard FMand cleaning
Challenge, approach and outcome
Challenge
An ageing estate with a patchy asset register, rising energy bills and a board keen to see social value delivered in the communities it serves.
Approach
We rebuilt the asset register, moved PPM onto an SFG20 schedule, added water temperature sensors across the estate and recruited apprentices from local colleges.
Outcome
18% reduction in energy use over two yearsIllustrative
9 local apprentices recruitedIllustrative
100% legionella monitoring coverageIllustrative
Retail
A 40-site head office and distribution network
40sites
5 yrsterm
24/7helpdesk
Challenge, approach and outcome
Challenge
Distribution centres running around the clock, where a failed dock door or chiller costs real money, alongside a busy head office with high expectations.
Approach
We set up regional mobile teams with critical spares on the van, QR code fault reporting on every dock and a 2 hour P1 response for operationally critical assets.
Outcome
96.8% reactive jobs completed within SLAIllustrative
84% first-time fix rateIllustrative
£420k savings reinvested in lifecycle worksIllustrative
Fictional case studies for a fictional provider. In a real build, these are your own, approved for use.
Social value
Commitments that add up
Our social value commitments, measured and reported every quarter. Slide through the contract term to see them build year by year.
Year 1of 5
Figures are cumulative from the start of the contract. They're illustrative commitments for this demo.
Illustrative commitments
After go-live
Your first 30 days
What happens in the first month after go-live, and when. Tick each one off as we go.
Nothing ticked off yet. Try it: tick a milestone to see progress update.
Thank you
We'd love to look after Orchardvale.
Everything on this site stays live for the evaluation period, with a PDF version of every page for your records.
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Commitments that add up
Our social value commitments, measured and reported every quarter. Slide through the contract term to see them build year by year.
Figures are cumulative from the start of the contract. They're illustrative commitments for this demo.
Illustrative commitments